A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. At Subaru, we take pride in our products and are committed to your continued satisfaction. It is with your continued satisfaction in mind that we are announcing the following recall service program.
Subaru has determined that the steering column in your vehicle may not have been manufactured to specification. During the manufacturing process, the steering column shafts may not have been “press-fitted” sufficiently. This could allow the shafts to disengage without prior warning. If this were to happen, the driver would lose the ability to steer the vehicle and a crash could occur. To correct this condition, Subaru will replace the steering column at no cost to you.
Q: Does this affect ALL Subaru models?
A: No. This campaign affects some 2013 model year Subaru Legacy and Outback vehicles.
Q: What will be done to the vehicle?
A: To correct this condition, Subaru will replace the steering column at no cost to you.
Q: What should I do?
A: You should immediately contact your Subaru Dealer for an appointment to have this repair performed at no cost to you.
Q: Is this a safety-related issue?
A: Yes. You should immediately contact your Subaru Dealer for an appointment to have this repair performed at no cost to you.
Q: What should I do until I get an appointment?
A: There are several important precautions you should take until this repair has been performed. Never adjust the steering wheel tilt/telescopic position while driving. This may cause loss of vehicle control and result in personal injury. This applies even after the steering column in your vehicle has been replaced. The following precautions should be observed while the vehicle is safely stopped:
Q: What if I do not feel safe driving this vehicle?
A: Please contact your dealership. Your dealership will be able to assist you in making arrangements to have the vehicle towed.
Q: Is it important that I have this update done immediately?
A: Yes. You should immediately contact your Subaru Dealer for an appointment to have this repair performed at no cost to you.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru dealership to set up an appointment to ensure that the dealer is able to perform the repair in a timely fashion.
Q: How much will this cost?
A: This repair will be performed free of charge at any authorized Subaru dealership.
Q: How much time should I allot to have this performed?
A: The actual time to replace your vehicle’s steering column is approximately 45 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your dealer flexibility in scheduling.
Q: Do I have to return to the dealer where I bought the car?
A: No. Any authorized Subaru dealer will be able to perform this update free of charge for you.
Q: Can I have this service program completed at an Independent repair facility?
A: No, Only an authorized Subaru dealership can perform this repair at no cost to you.
Q: If I live in Canada do I have to return to the United States to have the recall performed?
A: No. Any authorized Subaru dealership in Canada is capable of performing this recall. Please call your nearest dealership to schedule an appointment and bring your recall notice.
Q: Who can I contact if I have more questions?
A: To locate the nearest Subaru Dealer you can access our website at www.subaru.com and select “Find a Dealer”.
If you need additional assistance, please contact us directly:
• E-mail: Go to www.subaru.com and select “Contact Us”
• Telephone: 1-800-SUBARU3 (1-800-782-2783)
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
• U.S. Postal mail: Write us at Subaru of America, Inc., Attn: CDS Department,
P.O. Box 6000, Cherry Hill, NJ 08034-6000.
Q: If I no longer own the vehicle what should I do?
A: If you have moved or sold your vehicle, please complete the prepaid postcard enclosed with your notification letter and mail to us.